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Always use the genuine charger that is designed for use with the product.

Sub-standard and counterfeit electrical chargers can be deadly so always use the genuine charger that is designed for use with the product.

  • Once devices are fully charged disconnect them and turn the charger off.
  • Ensure sockets are not overloaded. You can check using the socket calculator on the Electrical Safety First website.
  • Never use any charger that shows signs of damage or appears to be not working properly. Never cover a charger as it may build up heat during the charging process.


A large number of chargers are bought online each year in the UK by mobile phone owners who are searching for a bargain. However, the cost of buying a fake charger could be much greater in the long run with the risk of injury, electric shocks and fires.

  • Never leave a phone charger plugged in and turned on when not in use.
  • Never leave mobile phones charging on soft furnishings or beds.
  • Never use a phone charger that shows any signs of damage.
  • If you need to purchase a replacement charger, buy it from a reputable retailer


  • Follow the instructions provided by the manufacturer carefully.
  • Only use the charger supplied with the battery as they need to be charged at the correct rate of charge.
  • Never leave e-cigarette batteries unattended whilst on charge.
  • Ensure that e-cigarettes are not left charging for long periods of time.
  • Look for the CE mark that indicates chargers comply with European Safety standards


If your laptop suddenly shuts down, produces odd electrical smells and/or is hot to the touch, it could be overheating. Continued use could then cause the laptop to completely fail or even catch fire.

  • If the laptop shows any of the signs mentioned above stop using it immediately.
  • Do not use incompatible computer batteries and chargers with your laptop.
  • Follow battery usage, storage and charging guidelines found in the user’s guide.
  • Soft surfaces can restrict airflow so never use your laptop on a sofa, bed or carpet.
Always use the genuine
charger that is designed for
use with the productAlways use the genuinecharger that is designed foruse with the product
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